First of all, sorry my video is sideways guys. I wanted to get this video up ASAP so no one else is made a victim of Macy's.
I honestly feel so humiliated because of my financial situation because Macy'ss customer service made me beg for my money back. THEY HELLA SCREWED ME OVER. I honestly feel so humiliated because of my financial situation because Macy'ss customer service made me beg for my money back. So, Macy's just released their new beauty box subscription and I signed up for it. I was super hype for it too because it looked so good. Today, I went on my bank account to check my money and I saw that yesterday, I had been double charged for one box. Because Macy's charged my account twice, my checking account was at $0. When this happens, my bank charges me a $10 surcharge fee for Overdrawing money. I've never had this ever happen to me, but since Macy's double charged me, my bank withdrew $10 from my savings for the overdraw. Basically, one box is $15.90, but I had two separate charges of $15.90 on my account- one which I didn't authorize. So, I got on the customer service for @Macys for the first time. I was so calm because as a small business owner, I understand mistakes happen. The first Macys customer service agent said that they would only refund the second charge after the box had sent out. The first customer service agent didn't understand that I shouldn't have to wait for my refund because a box needed to be shipped out. I was very irritated so I asked to speak to her manager. After I asked this, she hung up on me. YES SHE HUNG UP. I immediately called Macy's back because my situation had YET to be resolved and their agent had hung up on me. So the second agent I got in touch with was polite and quickly transferred me to his supervisor. I then spent 45 MINUTES on the phone with the supervisor begging for my refund for the double charge and a refund for the $10 my bank took. He also began to say that I have to wait until my box was shipped in order to receive the refund for the double charge. I began to get heated. I did accidentally curse once, which the customer service agent from Macy'ss yelled at me for. I literally spent so much time begging for the double charge refund, which he finally caved in to. Why should I have to beg for a $15.90 refund of MY money for a purchase I didn't authorize????I then explained to the customer service agent that because of their mistake of double charging my account, I now had to pay a $10 fee that my bank account charged me because of their mistake. He said that he couldn't do that because it was a personal problem that my bank charged me that $10 BECAUSE OF THEIR MISTAKE. He also said that the double charge was a personal problem because it wasn't really Macy's fault that I had been charged for something I didn't order.
I spent FORTY-FIVE MINUTES begging for my money back.
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